For Program Information please contact:
Grant Harris,
Chair,
Room 32
Atlanta Technical College
1560 Metropolitan Parkway
Atlanta GA 30310
404.225.4541.

gharris@atlantatech.edu

CERTIFIED CUSTOMER SERVICE SPECIALIST
TECHNICIAL CERTIFICATE

The Certified Customer Service Specialist program is a sequence of courses that provides entry level training for students in customer service. Competencies realized in this program include: interacting with customers to deliver excellent service, identifying how businesses operate to attract and retain customers, using information systems to better serve customers, applying service business skills to better serve customers, and increasing personal effectiveness with co-workers and customers.

EMPLOYMENT OPPORTUNITIES
ATC’s Career Placement Office is available to assist students in finding employment in their occupational fields. Location: Cleveland Dennard Building, Suite 128

ADMISSIONS REQUIREMENTS
* Must be 16 years of age
* Completion of high school diploma or GED and submission of official transcript required to apply
* Achievement of minimum program admission scores in Reading, English, and Math
* Transfer of previous post secondary credits will be determined by the registrar.
Student Performance/Graduation Requirements: Students must maintain a 2.0 grade point average and complete all required courses to graduate.

Essential Courses
Courses  
Credits
MKT 161 Service Industry Business
2
MKT 162 Customer Contact Skills
6
MKT 163 Computer Skills for Customer Service
3
MKT 164 Business Skills for the Customer Service Environment
3
MKT 165 Personal Effectiveness in Customer Service
1
   
 
  Minimum Quarter-hour Credits Required for Graduation
15
  Minimum Program Length in Quarters
1
  Estimated Program Cost
$1,352